1、良好的外在形象是沟通的起点
1. Good external image is the starting point of communication
护士应仪表端庄、整洁大方，使老年人产生尊重信赖之感。如许多老年患者的思想是比较传统的，欣赏思维还是以前的习惯。护理员的穿着打扮、化妆佩饰不能过于时尚怪异、潮流化，以免与老年人的习惯及心态不协调，而产生逆反心理，阻碍了沟通，影响进一步的护理工作。橡胶托辊 槽型托辊 皮带托辊 平行托辊 保定搬家 保定搬家电话 保定搬家公司 保定搬家 铜鼎 铜狮子
Nurses should be dignified, neat and generous, so that the elderly have a sense of respect and trust. The thoughts of many elderly patients are more traditional, and their appreciation of thinking is still their previous habit. The dressing, makeup and accessories of nurses should not be too fashionable, weird and trendy, so as not to be inconsistent with the habits and mentality of the elderly, resulting in rebellious psychology, hindering communication and affecting further nursing work.
2、亲切的态度会被受沟通者首先接纳
2. A cordial attitude will be first accepted by the communicator
护士给予老年患者热情的问候、亲切的接待、和蔼的微笑、真诚的安慰，既消除了紧张顾虑，又产生了温暖和安全感，同时也叩开了沟通的大门。如多数老年人希望态度亲切的护理员为给自己做护理处置，认为她们操作时不会粗暴，并且有了要求和事情，愿意找这些护理员述说，深信不会遭遇怠慢和厌烦。所以，沟通者热情、诚恳、友善的态度，会被受沟通者首先接纳，为进一步沟通打下基础。
Nurses give warm greetings, cordial reception, kind smiles and sincere comfort to elderly patients, which not only eliminates tension and concerns, but also produces a sense of warmth and security, but also knocks on the door of communication. For example, most elderly people want friendly nurses to do nursing treatment for themselves. They think that they will not be rude when they operate, and are willing to talk to these nurses when they have requirements and things. They are convinced that they will not encounter neglect and boredom. Therefore, the communicator's warm, sincere and friendly attitude will be first accepted by the communicator, laying the foundation for further communication.